Refund policy

Because a collection is delivered instantly and in full, access begins as soon as the payment is confirmed.

If you cannot access the collection you paid for, if you were charged twice, or if the collection is not what was described on this site, write to us and we will sort it out — including a full refund where that is the right answer.

Write to us from the email address linked to your account, with the collection you bought and what happened. We reply to the same address.

Reservations you make on an original listing are not ours to refund. Cancellations and refunds for a stay follow the host or booking platform's own policy.