Refund policy

In accordance with European consumer law, you have 14 days from the date of purchase to withdraw from your purchase, without giving any reason and without any formality.

To withdraw, simply write to sam.74richard@gmail.com from the email address linked to your account, telling us which collection you bought. That is all that is needed.

Access to a collection is delivered in full as soon as the payment is confirmed. If you have accessed the content before withdrawing, a proportional deduction may be applied to the refund, as permitted by law for digital content supplied before the end of the withdrawal period.

Refunds are issued to the original payment method within 14 days of your request, at no cost to you.

After the withdrawal period, we still make things right when something is genuinely wrong: a double charge, a payment for a collection you cannot access, or a collection that is not what was described on this site. In those cases we refund in full.

Note that a stay being removed from its original platform, or a link changing, is not grounds for a refund, as long as the collection as a whole remains accessible — see our terms.

Reservations you make on an original listing are not ours to refund. Cancellations and refunds for a stay follow the host or booking platform's own policy.